Delivery in 5-8 working days $ 9.95
Express Shipping Delivery in 2-4 working days $ 19.95
Delivery times begin one business day after the order is placed. This is due to the time difference between North America and Italy, where most of our items are shipped from.
You will receive an email containing your Tracking Number once your package has been shipped from our U.S. distribution center. Visit My Order to check the most up-to-date status of your order.
We want to make sure that you are completely satisfied with your purchases on this Site. If, for any reason, you are not satisfied with your order, you may return any UNUSED products within twenty (20) days from the date of delivery. Before sending any products back to us, please make sure that all of the following conditions have been correctly satisfied.
The product you wish to return:
a) can be sent back to us only after you have completed and submitted the online Return Form available on the www.vivaaworld.com US Site within twenty (20) daysof delivery; by completing and submitting our online return form you will receive your Return Number, which you must include on your return shipping label;
b) the products must not have been used, worn or washed and, in any case, must be compliant with the requirements detailed in the section on Compliance Checks below;
c) must have all disposable seals still attached with the disposable seal that must still be intact;
d) must be returned complete with all of its parts and accessories;
e) must be sent in its original packaging;
f) must be shipped back to our fulfillment house within twenty (20) days of the date of delivery;
g) must be sent in one single shipment; products that belong to the same order must be returned to us at the same time; and
h) must be shipped from the United States.
If all of these conditions are satisfied, we will refund the value of the returned product(s), Sales Tax included, less any original shipping costs. If you send the package with UPS, return shipping costs charged to the customer will correspond to $15.00. If you prefer you can send the return at your expense, with a courier of your choice. We will not issue any refunds for returns that do not satisfy the conditions indicated at letters a) and e) above; provided, however, that you will have the option to request within thirty (30) days of being notified that you are not entitled to a refund that your merchandise be shipped back to you, at your own cost, in the condition in which it was received by Provider's fulfillment house.
If you do not request the return of your merchandise within said thirty-day period, you authorize Provider, and any of its affiliates or agents, to dispose of such merchandise as it sees fit.
SALES OF BEACHWEAR AND UNDERWEAR ARE FINAL. WE RESERVE THE RIGHT TO DESIGNATE ON THE SITE OTHER NON-RETURNABLE MERCHANDISE. ANY SUCH DESIGNATION WILL BE NOTED ON THE DETAIL PAGE OF THE MERCHANDISE WHICH IS NON-RETURNABLE.
1. COMPLIANCE CHECKS
Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all accessories and documents. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
For example, we may make a reduction in the following circumstances: the product(s) have been used, worn, damaged or washed; the identification tag with the disposable seal is not attached to the product(s), or has not been returned. Please note that identification tag constitutes an integral part of each product; and/or you have not returned any packaging which is an integral part of a product (such as a dust bag). You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense. Should you refuse this option, VIVAAWORLD reserves the right to retain the products and the amount indicated for the decrease in refund, due to the decrease in value of the returned products.
2. REFUND POLICY
Refunds are processed within approximately three (3) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the US Site. If you paid by credit card, refund times will depend on the credit or debit card company's policies. Be aware that the refund date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees. If you paid by PayPal, refunds will be credited to your PayPal account and will be visible immediately. The date of reimbursement to the credit card associated with your PayPal account depends on the company that issued the card. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.
3. IDENTIFICATION TAG
All of our products come with an identification tag with a disposable seal. Please try your item on before removing the tag and seal, since we do not accept returns once the disposable seal has been removed, broken or damaged in any way. Shoes come with a sticker under the sole; if you remove or alter this sticker, you may no longer return your purchase.
4. FORCE MAJEURE
Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.